Hai Lin

Mortality among patients with acute myocardial infarction: the influences of patient-centered care and evidence-based medicine.

Elliott Lowy, Paul D Cleary, Mark Meterko, 2010, Health services research.

Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system

David C. Mohr, Gary J. Young, Michael Shwartz, 2009 .