Michael Nerb

An ODP enterprise specification of customer service management for connectivity services

Michael Langer, Michael Nerb, 1999, Proceedings Third International Enterprise Distributed Object Computing. Conference (Cat. No.99EX366).

Customer Network Management im B-WiN

Michael Langer, Michael Nerb, Stefan Loidl, 2000, PIK Prax. Informationsverarbeitung Kommun..

Towards generic service management concepts a service model based approach

Michael Langer, Michael Nerb, Holger Schmidt, 2001, 2001 IEEE/IFIP International Symposium on Integrated Network Management Proceedings. Integrated Network Management VII. Integrated Management Strategies for the New Millennium (Cat. No.01EX470).

Customer Service Management: An Information Model for Communication Services

Michael Langer, Michael Nerb, 2000, USM.

Customer-Service-Management als Basis für interorganisationales Dienstmanagement

Michael Nerb, 2001 .

Customer service management: towards a management information base for an IP connectivity service

Michael Langer, Michael Nerb, Stefan Loidl, 1999, Proceedings IEEE International Symposium on Computers and Communications (Cat. No.PR00250).

CUSTOMER SERVICE MANAGEMENT: A MORE TRANSPARENT VIEW TO YOUR SUBSCRIBED SERVICES

Michael Nerb, Stefan Loidl, Michael Langer, 1999 .

Online-ordering of End-to-End Connectivity Services over the Internet

Michael Nerb, Michael Langer, .

Defining a Trouble Report Format for the Seamless Integration of Problem Management into Customer Service Management

Michael Nerb, Michael Langer, Michael Langer, 1999 .