Alicia A Grandey

The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised

Alicia A. Grandey, Robert C. Melloy, A. Grandey, 2017, Journal of occupational health psychology.

Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation.

Alicia A. Grandey, A. Grandey, Lori S. Goldberg, 2007, Journal of occupational health psychology.