Irene Gil Saura

ICT adoption in hotels and electronic word-of-mouth

I. G. Saura, B. M. Velázquez, M. F. Blasco, 2015 .

Segmenting University Students on the Basis of Their Expectations

M. F. Blasco, María Fuentes Blasco, Irene Gil Saura, 2006 .

Cognitive and Affective Causes of Consumer Dissatisfaction With the Hospitality Encounter

I. G. Saura, B. M. Velázquez, G. B. Contrí, 2009 .

Relationships among customer orientation, service orientation and job satisfaction in financial services

I. G. Saura, B. M. Velázquez, G. B. Contrí, 2005 .

Measuring the antecedents of e-loyalty and the effect of switching costs on website

Maria Fuentes-Blasco, I. G. Saura, Beatriz Moliner-Velázquez, 2010 .

The quality-value-satisfaction-loyalty chain: relationships and impacts

Martina G. Gallarza, I. G. Saura, M. Gallarza, 2013 .