Hsi-Tien Chen

发表

Airline choice by passengers from Taiwan and China: A case study of outgoing passengers from Kaohsiung International Airport

Ching-Cheng Chao, Hsi-Tien Chen, 2015 .

Usage Behavior Causal Model Construction for B&B-Owned Websites—from the B&B Owner/Operator Perspective

Kuen-Suan Chen, Hsi-Tien Chen, Hsi-Peng Tseng, 2014 .

Applying Fuzzy Multiple Criteria Decision-Making Method and Service Failure Index to Evaluate Restaurants’ Performance

Hsi-Tien Chen, 2014 .

A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains

Yun-Tsan Lin, Hsi-Tien Chen, Yun-Tsan Lin, 2017, Service Business.

A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study

Kuen-Suan Chen, Hsi-Tien Chen, Kuen-Suan Chen, 2016 .

Applying a severity-performance loss analysis in service failure research

Hsi-Tien Chen, Chun-Min Kuo, C. Kuo, 2017, J. Serv. Sci. Res..

Measuring the readability performance (RP) of aircraft maintenance technical orders by fuzzy MCDM method and RP index

Tai-Chang Hsia, Hsi-Tien Chen, Wei-Hsing Chen, 2008 .

A study of the relationships among sensory experience, emotion, and buying behavior in coffeehouse chains

Yun-Tsan Lin, Hsi-Tien Chen, 2018 .

Relationships among workplace incivility, work engagement and job performance

Chih-Hung Wang, Hsi-Tien Chen, 2020, Journal of Hospitality and Tourism Insights.

Are frontline employees punching bags? The relationship between interpersonal workplace incivility and employee incivility toward customers

Chih-Hung Wang, Hsi-Tien Chen, I-Tung Shih, 2021 .

Incivility, satisfaction and turnover intention of tourist hotel chefs

Chih-Hung Wang, Hsi-Tien Chen, 2019, International Journal of Contemporary Hospitality Management.

A comprehensive relationship marketing model between airlines and travel agencies: The case of Taiwan

Ching-Cheng Chao, Ching-Cheng Chao, Hsi-Tien Chen, 2015 .

Applying Importance–Performance Analysis With Simple Regression Model and Priority Indices to Assess Hotels' Service Performance

Kuen-Suan Chen, Hsi-Tien Chen, Kuen-Suan Chen, 2014 .

Implementing City Hotel Service Quality Enhancements: Integration of Kano and QFD Analytical Models

Hsi-Tien Chen, Chun-Min Kuo, Ernest Boger, 2016 .

Integrating Kano Model and SIPA Grid to Identify Key Service Attributes of Fast Food Restaurants

Hsi-Tien Chen, Hsi Tien Chen, Brendan T. Chen, 2015 .

Quality function deployment in failure recovery and prevention

Hsi-Tien Chen, Hsi-Tien Chen, 2016 .

How a 3D Tour Itinerary Promotion Affect Consumers' Intention to Purchase a Tour Product?

Ting-Wei Lin, Hsi-Tien Chen, Hsi-Tien Chen, 2012 .

The construction and application of Six Sigma quality indices

Kuen-Suan Chen, Tsang-Chuan Chang, Hsi-Tien Chen, 2017, Int. J. Prod. Res..

Study on Process Quality of Shaft Roundness of Badminton Rackets

Hsi-Tien Chen, Yun-Tsan Lin, Wen-Yang Kao, 2017 .

Assessing the assembly quality of a T-bar ceiling suspension by using an advanced multi-process performance analysis chart with asymmetric tolerance

Kuen-Suan Chen, Hsi Tien Chen, Kuen-Suan Chen, 2016 .

A Study of Process Quality Assessment for Golf Club-Shaft in Leisure Sport Industries

Ching-Hsin Wang, Kuen-Suan Chen, Hsi-Tien Chen, 2012 .

Process improvement capability index with cost – A modeling method of mathematical programming

Kuen-Suan Chen, Hsi-Tien Chen, Shiang-Li Yang, 2015 .

A New Service Performance Index Based on Time Interval of Complaints

Kuen-Suan Chen, Hsi-Tien Chen, Kuen-Suan Chen, 2016 .

Applying a revised SQPM in the Define Step of Six Sigma and a case study

Kuen-Suan Chen, Hsi-Tien Chen, H. T. Chen, 2012 .