Kenneth A. Heischmidt
发表
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
Kurt Matzler,
Kurt Matzler,
E. Sauerwein,
2003
.
K. Heischmidt,
Peter-John Gordon,
Kenneth A. Heischmidt,
1993
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Kenneth A. Heischmidt,
D. Holt,
H. Hammer Hill,
1997
.