Cathy Heaven

Blocking out emotions: A recent study showed that even after training, hospice nurses failed to identify patients' needs. Cathy Heaven explains why

Cathy Heaven, 1996 .

Coding patient emotional cues and concerns in medical consultations: the Verona coding definitions of emotional sequences (VR-CoDES).

Peter Salmon, Hilde Eide, Sandra van Dulmen, 2011, Patient education and counseling.

Transfer of communication skills training from workshop to workplace: the impact of clinical supervision.

C. Heaven, P. Maguire, J. Clegg, 2006, Patient education and counseling.

Cue-responding behaviours of oncology nurses in video-simulated interviews.

J. Bensing, T. van Achterberg, G. Borm, 2008, Journal of advanced nursing.