C. L. Kendall

Warranty and Complaint Policies: An Opportunity for Marketing Management

Frederick A. Russ, C. L. Kendall, 1975 .

Warranty and Complaint Policies: An Opportunity for Marketing Management

Frederick A. Russ, C. L. Kendall, 1975 .

Applications of Consumer Information Processing Research To Public Policy Issues

Frederick A. Russ, G. Armstrong, C. L. Kendall, 1975 .