Christian Brock

发表

Take it Personally - The Role of Consumers' Perceived Value of Personalization on Cross-Category Use in a Smart Home Ecosystem

Marco Hubert, Andrea Carugati, Christian Brock, 2020, HICSS.

Complaining Customers as Innovation Contributors: Stimulating Service Innovation through Multichannel Complaint Management

Christian Brock, Julia Meik, Markus Blut, 2014, 2014 Annual SRII Global Conference.

Developing a Conceptualization of Mobile Service Quality

Christian Brock, Markus Blut, Christopher Peter Kaatz, 2017, ICIS.

From optics testing to micro optics testing

Christian Brock, Johannes Pfund, Ralf Dorn, 2017, Optifab.

ARMARAUDERS - The Last Battalion!

Christian Brock, 2016 .

Testing micro optics with micro optics

Christian Brock, Johannes Pfund, Ralf Dorn, 2017, Precision Optics Manufacturing.

The Relevance of Positive Word-of-Mouth Effects on the Customer Lifetime Value - A Replication and Extension in the Context of Start-ups

Marco Hubert, Christian Brock, Thomas Reimer, 2019, Journal of Service Management Research.

Innovative Technologies in Branded-Service Encounters: How Robot Characteristics Affect Brand Trust and Experience

Christian Brock, Nancy Viola Wünderlich, Markus Blut, 2018, ICIS.

F-commerce and the Crucial Role of Trust

Christian Brock, Markus Blut, Björn Zimmer, 2011, ICIS.

E-Service Quality: A Meta-Analytic Review

Christian Brock, Markus Blut, Vikas Mittal, 2015 .

Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

Christian Brock, Heiner Evanschitzky, Markus Blut, 2011 .

Satisfaction with complaint handling: A replication study on its determinants in a business-to-business context

Christian Brock, Heiner Evanschitzky, Markus Blut, 2013 .