James T. Ziegenfuss

Chapter 7 – Medical Care Quality: Double-Track Thinking and Action1

James T. Ziegenfuss, 2004 .

Customer Friendly: The Organizational Architecture of Service

James T. Ziegenfuss, 2007 .

Medical Care Quality

James T. Ziegenfuss, J. Ziegenfuss, 2004 .

Analyzing changing organizational environments: Methodological approach and the academic health center case

James T. Ziegenfuss, 2011, J. Syst. Inf. Technol..

Evaluation and Organizational Development

James T. Ziegenfuss, J. Ziegenfuss, David I. Lasky, 1980 .