R. Rose

发表

Do patient perceptions of quality relate to hospital financial performance?

P Batalden, R. Rust, A. Zahorik, 1992, Journal of health care marketing.

Leveraging the value of customer satisfaction information.

R. Oliver, D. H. Furse, D H Furse, 1994, Journal of health care marketing.

Gaining customer knowledge: obtaining and using customer judgments for hospitalwide quality improvement.

R. Rose, E. C. Nelson, C. Caldwell, 1991, Topics in health record management.