Navjyot Hansi

Lean thinking transformation of the unsedated upper gastrointestinal endoscopy pathway improves efficiency and is associated with high levels of patient satisfaction

Theresa Hydes, Navjyot Hansi, Timothy M Trebble, 2011, BMJ quality & safety.

Process mapping the patient journey through health care: an introduction

Theresa Hydes, Navjyot Hansi, Timothy M Trebble, 2010 .

Process mapping the patient journey: an introduction

Navjyot Hansi, Timothy M Trebble, Melissa A. Smith, 2010, BMJ : British Medical Journal.