Douglas T Cox

Effect of a triage-based e-mail system on clinic resource use and patient and physician satisfaction in primary care

Steven J Katz, C. Moyer, S. Katz, 2003, Journal of general internal medicine.

Bridging the electronic divide: patient and provider perspectives on e-mail communication in primary care.

Steven J Katz, C. Moyer, S. Katz, 2002, The American journal of managed care.