Akiko Ueno

European quality management practices: The impact of national culture

Zulema Lopes Pereira, Brian P. Mathews, Tauno Kekäle, 2001 .

Developing a Conceptual Model Illustrating how HRM Practices Support Each other in Order to Improve Service Quality

Akiko Ueno, Akiko Ueno, 2014 .

Which management practices are contributory to service quality?: Part 2: Findings from in‐depth interviews

Akiko Ueno, Akiko Ueno, 2009 .

Managerial practices supporting service quality: a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies

Akiko Ueno, Akiko Ueno, 2003 .

An assessment of customer experience concept

T. C. Melewar, Akiko Ueno, Charles Dennis, 2021, Building Corporate Identity, Image and Reputation in the Digital Era.

Which management practices are contributory to service quality

Akiko Ueno, Akiko Ueno, 2008 .

What are the fundamental features supporting service quality

Akiko Ueno, Akiko Ueno, 2010 .

Quality training: findings from a European survey

Brian P. Mathews, Akiko Ueno, Mikko Repka, 2001 .

Quality training: Needs and evaluation-findings from a European survey

Brian P. Mathews, Akiko Ueno, Mikko Repka, 2001 .