Bas H Maiburg

Quality of clinical aspects of call handling at Dutch out of hours centres: cross sectional national study

J André Knottnerus, J. Knottnerus, R. Winkens, 2008, BMJ : British Medical Journal.

Quality of communication during telephone triage at Dutch out-of-hours centres.

J André Knottnerus, J. Knottnerus, R. Winkens, 2009, Patient education and counseling.