Selena Killick

发表

Library Performance Measurement in the UK and Ireland

Tracey Stanley, Selena Killick, T. Stanley, 2009 .

LibQUAL+®: The SCONUL Experience

Selena Killick, J. Stephen Town, 2012 .

Exploiting customer relationship management analytics to improve the student experience.

Selena Killick, 2017 .

Putting Library Assessment Data to Work

Selena Killick, Frankie Wilson, S. Killick, 2019 .

Service Quality Assessment with LibQUAL+® in Challenging Times: LibQUAL+® at Cranfield University

Selena Killick, 2010 .

Applying Performance Measurement to Safeguard Budgets: Qualitative and Quantitative Measurement of Electronic Journal Packages

Selena Killick, 2013 .

What do they want now? Qualitative regrounding of the LibQUAL+® survey

Selena Killick, 2012 .