Geoffrey S. Ryder

Routing to develop expertise in customer contact centers

Geoffrey S. Ryder, 2009 .

A probability collectives approach to weighted clustering algorithms for ad hoc networks

Geoffrey S. Ryder, Kevin Ross, 2005, Communications and Computer Networks.

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers

Vijay Mehrotra, Geoffrey S. Ryder, Kevin Ross, 2012, Manuf. Serv. Oper. Manag..

Optimal service policies under learning effects

John Musacchio, Geoffrey S. Ryder, Kevin Ross, 2008 .

Knowledge Management in Call Centers : The Impact of Routing on the Distribution of Expertise

Geoffrey S. Ryder, Kevin Ross, C. Heitz, 2008 .

The Grid Intelligent Planning Framework: Planning Electric Utility Investments in a Time of Accelerating Change

Geoffrey S. Ryder, Sui Yan, Geoff Ryder, 2011, HCI.