O. Taramin

A two-phase GI/PH/1 → ·/PH/1/0 system with losses

V. Klimenok, O. Taramin, 2011 .

A TANDEM QUEUEING SYSTEM WITH LOSSES AND BLOCKING

V. Klimenok, O. Taramin, 2008 .

Queueing system MAP|PH|N|N+R with impatient heterogeneous customers as a model of call center

Che Soong Kim, Sergey Dudin, Jang-Hyun Baek, 2013 .