Jean Lam

Customization and Customer Satisfaction for Mobile Commerce

Jacek Brzezinski, Xiao Fang, Susy S. Chan, 2004, AMCIS.

Usability for Mobile Commerce Across Multiple Form Factors

Shuang Xu, Xiaowen Fang, Susy S. Chan, 2002, J. Electron. Commer. Res..

User-Centered Guidelines for Design of Mobile Applications

Shuang Xu, Jacek Brzezinski, Xiaowen Fang, 2004, ICEB.

Customer Relationship Management on Internet and Mobile Channels: An Analytical Framework and Research Directions

Susy S. Chan, Jean Lam, S. Chan, 2009 .