S. Wollert

[Internal quality management: use of a patient questionnaire in a urological university clinic. Results of a pilot project].

N. Roeder, C. Juhra, P. Hensen, 2005, Der Urologe. Ausg. A.

Implementation and Acceptance of Quality Improvement Activities in Hospital from the Staff Members’ Viewpoint

T. Luger, P. Hensen, S. Wollert, 2007 .