David Hoyle

Chapter 1 – Basic concepts

David Hoyle, 2005 .

Chapter 5 – Planning for change

David Hoyle, John Thompson, 2002 .

Chapter 3 – Quality management principles

David Hoyle, John Thompson, D. Hoyle, 2002 .

Part 2 Approaches to Achieving, Sustaining and Improving Quality

David Hoyle, 2009 .

Chapter 2 – Defining and Characterizing Quality

David Hoyle, 2009 .

QS-9000 Quality Systems Handbook

David Hoyle, 1993 .