Hilary Bates

Motor vehicle recalls: Trends, patterns and emerging issues

Michael Lewis, Matthias Holweg, Hilary Bates, 2007 .

Retaining architectural knowledge within automotive design chains

Hilary Bates, Simon Croom, Joy Batchelor, 2001 .

Motor Vehicle Safety Recalls: Trends, Patterns, and emerging Issues

Michael Lewis, Nick Oliver, Matthias Holweg, 2007 .

Using a customer-focused approach to improve quality across the value chain: The case of Siderar

Hilary Bates, Marcelo Paladino, Giovani J. C. da Silveira, 2002 .