Renqian Zhang

Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting

Yuhan Shi, Xiaorui Wang, Renqian Zhang, 2019, Electron. Commer. Res..

Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting

Ronggang Zhou, Xiaorui Wang, Renqian Zhang, 2018, Electronic Commerce Research.

Polynomial algorithm of inventory model with complete backordering and correlated demand caused by cross-selling

Renqian Zhang, Chen Xiang, Qiqi Wang, 2018 .

The Impact of Expectation and Disconfirmation on User Experience and Behavior Intention

Renqian Zhang, Ronggang Zhou, Xiaorui Wang, 2020, HCI.

A two-item deterministic EOQ model with partial backordering and substitution

Yuyun Huang, Renqian Zhang, 2022 .