Haiyan Guo

Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting

Yuhan Shi, Xiaorui Wang, Renqian Zhang, 2019, Electron. Commer. Res..

Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting

Ronggang Zhou, Xiaorui Wang, Renqian Zhang, 2018, Electronic Commerce Research.

Measuring The User Experience And Its Importance To Customer Satisfaction: An Empirical Stusy For Telecom e-Service Websites

Ronggang Zhou, Leyuan Zhang, Haiyan Guo, 2020 .

Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers

Xiaorui Wang, Haiyan Guo, Ronggang Zhou, 2017, Behav. Inf. Technol..