Jean-Baptiste Suquet

发表

A business model innovation methodology for implementing digital interpretation experiences in European cultural heritage attractions

D. Ross, Elsa Gatelier, David Ross, 2022, Journal of Heritage Tourism.

Drawing the line: how inspectors enact deviant behaviors

Jean-Baptiste Suquet, 2010 .

The conditions for a successful mentoring relationship: The followup on young graduates

Nathalie Raulet-Croset, Laure Amar, Jean-Baptiste Suquet, 2017 .

Knocking sovereign customers off their pedestals? When contact staff educate, amateurize, and penalize deviant customers

A. Rouquet, Jean-Baptiste Suquet, 2020, Human Relations.

Situating service work in action: A review and a pragmatist agenda for analysing interactive service work

Anna Schneider, Jean-Baptiste Suquet, D. Subramanian, 2021, International Journal of Management Reviews.

A professionalization framework to understand the structuring of work

S. Bureau, Sylvain Bureau, Jean-Baptiste Suquet, 2009 .

From Service Relationship to service encounters: the desirable integration of professional dynamics

Jean-Baptiste Suquet, Jean-Baptiste Suquet, 2006 .

Unpacking the Service Triangle: Arranging Power Relations Between Frontline Occupations

Jean-Baptiste Suquet, D. Subramanian, 2018 .

Moral Standards: Underpinning or (re)constructing Social Order ? The Case of Fraud in a French Collective Transportation Service

Jean-Baptiste Suquet, 2005 .

Are You a True Offender? Bus Ticket Inspection as Deviance Enactment

Jean-Baptiste Suquet, 2018, Inspectors and Enforcement at the Front Line of Government.

Organizing collaborative management between public actors and civil actors: The boundary organization role of an association working for employment for young graduates

Nathalie Raulet-Croset, Jean-Baptiste Suquet, Damien Collard, 2021 .

Maintaining “Good” Care: An Articulation Work Perspective on Organizational Ethics in the Healthcare Sector

Jean-Baptiste Suquet, Damien Collard, 2024, Journal of Business Ethics.