Lucie Sperková

Unstructured Data Analysis from Facebook Banking Sites

Lucie Sperková, 2014 .

Integration of textual VoC into a CX data model for business intelligence use in B2C

Lucie Sperkova, Lucie Sperková, 2020 .

How to Measure Quality of Service Using Unstructured Data Analysis: A General Method Design

Lucie Sperkova, Tomas Bruckner, Filip Vencovsky, 2015 .

Modeling and Application of Customer Lifetime Value in Online Retail

Zdenek Smutný, Pavel Jasek, Lenka Vrana, 2018, Informatics.

Review of Latent Dirichlet Allocation Methods Usable in Voice of Customer Analysis

Lucie Sperková, Lucie Sperková, 2018, Acta Informatica Pragensia.

Evaluation of e-Word-of-Mouth through Business Intelligence processes in banking domain

Lucie Sperkova, Petr Škola, Tomas Bruckner, 2015 .

Qualitative Research on Use of Voice of Customer in Czech Organisations

Lucie Sperkova, Lucie Sperková, 2019 .