Laura Martínez Caro

Developing a multidimensional and hierarchical service quality model for the travel agency industry

Laura Martínez Caro, José Antonio Martínez García, L. M. Caro, 2008 .

Customer satisfaction with sports services: a fuzzy logic approach

Laura Martínez Caro, José Antonio Martínez García, 2010 .

Análisis de las necesidades del cliente y su satisfacción en la industria del mueble según las normas ISO 9000: un estudio de casos Analysing customer requirements and satisfaction in the furniture industry according to ISO 9000 certification: a case study

Laura Martínez Caro, Martínez GarCía, 2010 .

Rethinking perceived service quality: An alternative to hierarchical and multidimensional models

Laura Martínez Caro, José Antonio Martínez, J. A. Martínez, 2010 .