Luciano Batista

A framework to achieve sustainability in manufacturing organisations of developing economies using industry 4.0 technologies' enablers

Jose Arturo Garza-Reyes, Sunil Luthra, Anil Kumar, 2020, Comput. Ind..

From linear to circular manufacturing business models

Jose Arturo Garza-Reyes, Anass Cherrafi, Vikas Kumar, 2019, Journal of Manufacturing Technology Management.

Translating customer-focused strategic issues into operational processes through CRM - A public sector approach

Peter Kawalek, Luciano Batista, 2004 .

Supply chain operations for a circular economy

Amrik S. Sohal, Michael Bourlakis, Yang Liu, 2018 .

Servitization through outcome-based contract – A systems perspective from the defence industry

Irene C. L. Ng, Roger Maull, Luciano Batista, 2017 .

Boosting government reputation through CRM

Rui Vinhas da Silva, Luciano Batista, L. Batista, 2007 .

Transformation of provider and customer organisations to achieve co‐capability in outcome‐based contracts :a viable service systems approach

Irene C. L. Ng, Roger Maull, Luciano Batista, 2013 .

Improving organisational responsiveness through CRM – strategy, system effectiveness and staff empowerment perspectives

Maureen Meadows, Matthew Hinton, Luciano Batista, 2012 .