Mark P. Cohen

Closing the Feedback Loop: An Interactive Voice Response System to Provide Follow-up and Feedback in Primary Care Settings

Thomas M. English, Eta S. Berner, Anantachai Panjamapirom, 2013, Journal of Medical Systems.

Exploration of an Automated Approach for Receiving Patient Feedback After Outpatient Acute Care Visits

Christa R. Nevin, J. Willig, E. Berner, 2014, Journal of General Internal Medicine.