Fangju Cho

Customer-Based Performance on Customer Relationship Management: The Role of Customer Relational Information Process

H. Chang, P. Fang, Fangju Cho, 2013 .

The effects of response strategies and severity of failure on consumer attribution with regard to negative word-of-mouth

Kit Hong Wong, Hsin Hsin Chang, Yao-Chuan Tsai, 2015, Decis. Support Syst..