John Lai
发表
Ben Nanfeng Luo,
S. Lui,
John Lai,
2022,
J. Knowl. Manag..
J. Lai,
John Lai,
2009
.
Eric W. K. Tsang,
Steven S. Lui,
S. Lui,
2016
.
Does standardized service fit all?: Novel service encounter in frontline employee-customer interface
Steven S. Lui,
Alice H. Y. Hon,
S. Lui,
2014
.