Pooyan Yousefi Fard

On the impact of responsiveness and accessibility of services on student satisfaction: two sides of the coin

Pooyan Yousefi Fard, 2009 .

Factors Influencing Malaysian Students' Intention to Study at a Higher Educational Institution

Pooyan Yousefi Fard, Karl Wagner, Karl Wagner, 2009 .

Mystery calling : a qualitative application of the Lean Six Sigma approach

Ramli Bahroom, Latifah Abdol Latif, Pooyan Yousefi Fard, 2010 .

The relationship between corporate independence and firm performance: the case of public listed firms in Malaysia.

Pooyan Yousefi Fard, Karl Wagner, 2009 .

Improving accessibility and responsiveness in a complaints management system

Ramli Bahroom, Latifah Abdol Latif, Pooyan Yousefi Fard, 2010 .