M. Myerscough

CONCERNS ABOUT SERVQUAL ’ S UNDERLYING DIMENSIONS

M. Myerscough, 2002 .

INFORMATION SYSTEMS QUALITY ASSESSMENT: REPLICATING KETTINGER AND LEE'S USISF/SERVQUAL COMBINATION

Mark A. Myerscough, M. Myerscough, 2002 .

Using the World Wide Web to Gain a Competitive Advantage

James J. Cappel, Mark A. Myerscough, J. Cappel, 1997 .

Reputations in Markets With Asymmetric Information: A Classroom Game

James R. Wolf, M. Myerscough, 2005 .

Navigating the Web with a Typology of Corporate Uses

James J. Cappel, Elizabeth A. Hoger, Mark A. Myerscough, 1998 .