T. Steyn

发表

The influence of occupational status, income and academic qualifications on the relationship intention of South African short-term insurance clients : an exploratory study

P. Mostert, J. Jager, T. Steyn, 2009 .

Customer retention practices of small, medium and large hotels in South Africa : an exploratory study

D. Petzer, P. Mostert, T. Steyn, 2009 .

Customer retention practices of group, or branded hotels, as compared to private or owner-managed hotels: an exploratory study

D. Petzer, P. Mostert, T. Steyn, 2009 .

Relationship intention of South African banking and life insurance customers

P. Mostert, H. Delport, T. Steyn, 2011 .

The influence of lengTh of relaTionship, gender and age on The relaTionship inTenTion of shorT-Term insurance clienTs: an exploraTory sTudy

P. Mostert, J. Jager, T. Steyn, 2011 .

The referral-marketing practices of travel agencies : an exploratory study of word-of-mouth communication in the travel-agency industry in the Western Cape

M. Roberts-Lombard, T. Steyn, 2010 .

The referral marketing practices of travel agencies in the Western Cape province - an exploratory study.

M. Roberts-Lombard, T. Steyn, 2009 .

The Effect of Service Failure and Recovery on Airline-Passenger Relationships: A Comparison Between South African and United States Airline Passengers

P. Mostert, C. Meyer, L. V. Rensburg, 2011 .

VAT and e-commerce : still Looking for answers?

T. Steyn, 2010 .

Competitive marketing strategies of selected hotels: an exploratory study

D. Petzer, P. Mostert, T. Steyn, 2008 .

Customer retention : a theoretical perspective of service failure and service recovery in the hotel industry

Daniel J. Petzer, T.F.J. Steyn, D. Petzer, 2006 .