Kiljae Lee

Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews

Chunyan Yu, Kiljae Lee, Chunyan Yu, 2018, Journal of Air Transport Management.

Heuristic, Systematic, and Affective Components of Online Service Reviews : Impact on Intra-Organizational Adoption and Sharing

Kyung Young Lee, Kiljae Lee, Minwoo Lee, 2019, AMCIS.

Monitoring Airport Service Quality: A Complementary Approach to Measure Perceived Service Quality using Online Reviews

Chunyan Yu, Kiljae Lee, 2017, AMCIS.

Hey Alexa! A Magic Spell of Social Glue?: Sharing a Smart Voice Assistant Speaker and Its Impact on Users’ Perception of Group Harmony

Kyung Young Lee, Kiljae Lee, Lorn Sheehan, 2019, Information Systems Frontiers.

Social Media for Socially Responsible Firms: Analysis of Fortune 500’s Twitter Profiles and their CSR/CSIR Ratings

Kiljae Lee, Kiljae K. Lee, Won‐yong Oh, 2013 .