H. Bartel

with the data and other relevant material.

D. Reitman, H. Bartel, 1979 .

How ethnicity influences service expectations ‐ a Canadian perspective

H. Bartel, Kim Snow, T. Cullen, 1996 .

Ethnic influences on service expectations: Results of pilot study

H. Bartel, Kim Snow, T. Cullen, 1996 .