Guilherme Steinmann

Using simulation to evaluate call forecasting algorithms for inbound call center

Paulo José de Freitas Filho, Guilherme Steinmann, 2013, 2013 Winter Simulations Conference (WSC).

Using simulation to predict market behavior for outbound call centers

Rui Seara, Paulo José de Freitas Filho, Guilherme Steinmann, 2007, 2007 Winter Simulation Conference.