Diana Heckl

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Framework of a Process Laboratory for the Operational Control of Service Processes

Michael Rosemann, Michael Leyer, Diana Heckl, 2009 .

Influences of six sigma embracement and abandonment (teaching case)

Michael Rosemann, Wasana Bandara, Diana Heckl, 2009 .

Process Performance Management

Diana Heckl, Jürgen Moormann, J. Moormann, 2010 .

Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers

Diana Heckl, Jürgen Moormann, J. Moormann, 2007, BPM.

Die kundenzentrierte Bank: Integration von Kunden- und Geschäftsprozessen am Beispiel des Firmenkundengeschäfts

Diana Heckl, Jürgen Moormann, Anne Dohmen, 2009, GI Jahrestagung.

The application of a phenomenological framework to assess user experience with museum technologies

Michael, Wasana Bandara, Diana Heckl, 2009 .

Uptake and success factors of Six Sigma in the financial services industry

Michael Rosemann, Diana Heckl, Jürgen Moormann, 2010, Bus. Process. Manag. J..

Process Performance Measurement

Michael Leyer, Diana Heckl, Jürgen Moormann, 2015, Handbook on Business Process Management.

Teaching case: Influences of six sigma embracement and abondenment

Michael Rosemann, Wasana Bandara, Diana Heckl, 2009, ECIS.

Operational control of service processes: modularization as precondition

Diana Heckl, Jürgen Moormann, J. Moormann, 2009, SAC '09.

How to design customer-centric business processes in the banking industry

Diana Heckl, Jürgen Moormann, 2007 .

Operational Process Management in the Financial Services Industry

Diana Heckl, Jürgen Moormann, J. Moormann, 2010 .