Nour Kilani

Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth

Isabelle Brun, Lova Rajaobelina, Line Ricard, 2021, Journal of Financial Services Marketing.

Impact of Live Chat Service Quality on Behavioral Intentions and Relationship Quality: A Meta-Analysis

Lova Rajaobelina, Nour Kilani, 2022, International Journal of Human–Computer Interaction.

Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth

Isabelle Brun, Lova Rajaobelina, Line Ricard, 2021, Journal of Financial Services Marketing.