Alexander Schellong

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Appendix A – Case study planning 155

Alexander Schellong, 2008 .

Government 2020 - Why we need to act now.

Alexander Schellong, Oliver Ziehm, 2010 .

CRM in the public sector: towards a conceptual research framework

Alexander Schellong, Alexander Schellong, 2005, DG.O.

Citizens Preferences Towards One-Stop Government

Alexander Schellong, Dieter Mans, 2004, DG.O.

Appendix C - TQM 171

Alexander Schellong, 2008 .

Managing Citizen Relationships in Disasters: Hurricane Wilma, 311 and Miami-Dade County

Alexander Schellong, Thomas Langenberg, Thomas Langenberg, 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

3 Methodology and Data Analysis 67

Alexander Schellong, 2008 .

Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311

Alexander Schellong, Thomas Langenberg, 2006, DG.O.

Citizen Relationship Management: understanding, challenges and impact

Alexander Schellong, 2006, DG.O.

Appendix B - Coding 167

Alexander Schellong, 2008 .

EU eGovernment Benchmarking 2010+ General remarks on the future of benchmarking Digital Government in the EU

Alexander Schellong, Alexander Schellong, 2010 .

Increasing Social Capital for Disaster Response through Social Networking Services (SNS) in Japanese Local Governments

Alexander Schellong, Alexander Schellong, 2007 .