D. Gorman

Endoscopy training through the COVID-19 pandemic: maintaining procedural volumes and key performance standards

S. Stewart, J. Campion, C. Lahiff, 2022, Frontline Gastroenterology.

Using quality function deployment to capture the voice of the customer and translate it into the voice of the provider.

E. Chaplin, T. Hoff, E Chaplin, 1999, The Joint Commission journal on quality improvement.