Fagner José Coutinho de Melo

Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard

Raíssa Corrêa de Carvalho, Denise Dumke de Medeiros, Cleiton Rodrigues de Vasconcelos, 2022, Journal of Nonprofit & Public Sector Marketing.

Evaluation of quality of online shopping services in times of COVID-19 based on E-S-QUAL model and Fuzzy TOPSIS method

Larissa de Arruda Xavier, Denise Dumke de Medeiros, Fagner José Coutinho de Melo, 2022, Soft Computing.

Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015

Fagner José Coutinho de Melo, Denise Dumke de Medeiros, Denise Dumke de Medeiros, 2020 .