Markus Groth

发表

Reaping the Rewards of Cross-functional Teams: Why Processes make a difference to Team Performance

Anya Johnson, Helena Nguyen, Markus Groth, 2015 .

An Investigation of the Effects of Individual- and Unit-level Display Rules on Work Outcomes

Anya Johnson, Markus Groth, Helena Hong, 2012 .

Having to Wait for Service: Customer Reactions to Delays in Service Delivery

Markus Groth, Markus Groth, S. Gilliland, 2006 .

Effects of service mechanisms and modes on customers' attributions about service delivery

Barbara A. Gutek, Markus Groth, Bambi M. Douma, 2001 .

Achieving service success through relationships and enhanced encounters

Barbara A. Gutek, Markus Groth, Bennett Cherry, 2002 .

Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy

Gianfranco Walsh, Markus Groth, Thorsten Hennig-Thurau, 2009 .

Willing and able to fake emotions: a closer examination of the link between emotional dissonance and employee well-being.

Markus Groth, Thorsten Hennig-Thurau, T. Hennig-Thurau, 2011, The Journal of applied psychology.

Commitment to legal claiming: influences of attributions, social guidance, and organizational tenure.

Markus Groth, R. Bies, Markus Groth, 2002, The Journal of applied psychology.

The role of procedural justice in the delivery of services

Markus Groth, Markus Groth, S. Gilliland, 2001 .

IMPROVING APPLICANTS' REACTIONS TO REJECTION LETTERS: AN APPLICATION OF FAIRNESS THEORY

Markus Groth, Robert C. Baker, Markus Groth, 2001 .

An Examination of Consumers' Motives to Switch Energy Suppliers

Gianfranco Walsh, Klaus-Peter Wiedmann, Markus Groth, 2005 .

Buffering the negative effects of employee surface acting: the moderating role of employee-customer relationship strength and personalized services.

Markus Groth, Markus Groth, Karyn L Wang, 2014, The Journal of applied psychology.

Why climate change adaptation in cities needs customised and flexible climate services

Markus Groth, Jörg Cortekar, Markus Groth, 2016 .

Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries

Christian Grönroos, Raymond P. Fisk, Jochen Wirtz, 2017 .

The transferability and performance of payment-by-results biodiversity conservation procurement auctions: empirical evidence from northernmost Germany

Markus Groth, Markus Groth, 2009 .

Commitment to legal claiming: influences of attributions, social guidance, and organizational tenure.

Markus Groth, R. Bies, Markus Groth, 2002 .