Vicki Coleman

Marketing Electronic Resources and Services

Hong Yu, Judith L. Hart, Vicki Coleman, 2000 .

Tiered Reference Services: A Survey.

Vicki Coleman, Lynne Hambric, Dorothy Fos, 1997 .

Hardcopy to hypertext: putting a technical manual online

Vicki Coleman, 1991, SIGDOC '91.

Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality.

Vicki Coleman, Yi Xiao, Linda Bair, 1997 .