Sapna Popli

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Ensuring customer delight: a quality approach to excellence in management education

Sapna Popli, 2005 .

A customer experience lens for higher education in India using journey mapping and experience quality

Antara Chakraborty, Ashita Aggarwal, Sapna Popli, 2022, Studies in Higher Education.

Drivers of Employee Engagement: The Role of Leadership Style

I. Rizvi, Sapna Popli, 2016 .

Drivers of Brand Engagement: The Role of Brand Communities

Sapna Popli, Sumanjit Dass, Rahul Sethi, 2019, Global Business Review.

Measuring consumer-based brand equity for Indian business schools

V. Rao, Sapna Popli, Ashita Aggarwal Sharma, 2013 .

Cross cultural learning preferences: Implications on management education

Sapna Popli, Irfan A. Rizvi, I. Rizvi, 2008 .

Revisiting Leadership Communication: A Need for Conversation

I. Rizvi, Sapna Popli, 2021, Global Business Review.

Customer Experience Management – The Road Ahead

Bikramjit Rishi, Sapna Popli, 2021 .

Leadership style and service orientation: the catalytic role of employee engagement

I. Rizvi, Sapna Popli, 2017 .

Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India

I. Rizvi, Sapna Popli, 2015 .

Empirically examining the psychological mechanism of a loved and trusted business school brand

Juhi Gahlot Sarkar, Abhigyan Sarkar, M. Vinay, 2020 .

An analysis of celebrity repositioning through reality television

S. Kabra, Sapna Popli, Sumanjit Dass, 2021, Arts and the Market.

Emotions: The Essence of Customers' Experience

I. Rizvi, Sapna Popli, 2021 .