Giovanni Mattia

Cultural visitors' engagement and augmented reality: an empirical investigation

Gabriella Arcese, Laura Di Pietro, Roberta Guglielmetti Mugion, 2017 .

Statistical techniques for continuous improvement: a citizen’s satisfaction survey

Roberto Merli, Giovanni Mattia, Maria Francesca Renzi, 2010 .

La Peer evaluation come strumento per sviluppare il benchmarking nel settore pubblico: risultati di una ricerca sulla diffusione dei percorsi di alta formazione sui temi del TQM destinati alla P.A. - Nota 1: Contesto di riferimento, metodologia e analisi valutatori/autovalutatori

Roberto Merli, Giovanni Mattia, Maria Francesca Renzi, 2009 .

The Integrated Model on Mobile Payment Acceptance (IMMPA): An empirical application to public transport

Giovanni Mattia, Maria Francesca Renzi, Martina Toni, 2015 .

Peer evaluation as a tool to develop benchmarking in the public administrations: a survey to identify a common training scheme

Roberto Merli, Giovanni Mattia, Maria Francesca Renzi, 2009 .

A set of statistical techniques to implement continuous improvement: outcomes of a citizen’s satisfaction survey

Roberto Merli, Giovanni Mattia, Maria Francesca Renzi, 2009 .

Cultural heritage and consumer behaviour: a survey on Italian cultural visitors

Laura Di Pietro, Roberta Guglielmetti Mugion, Giovanni Mattia, 2015 .