Valério Souza-Neto

Service quality determinants in historic centers: analysis of user generated content from the perspective of the TOURQUAL protocol

L. Mendes-Filho, Lluís Mundet, T. S. Mondo, 2022, Journal of Quality Assurance in Hospitality & Tourism.

A user-generated content analysis on the quality of restaurants using the TOURQUAL model

T. S. Mondo, A. Perinotto, Valério Souza-Neto, 2022, Journal of Global Business Insights.

Lowering the harm of tourist activities: a systematic literature review on nudges

G. Lohmann, Osiris Marques, V. F. Mayer, 2022, Journal of Sustainable Tourism.