J. Tawfik

NHS Direct versus general practice based triage for same day appointments in primary care: cluster randomised controlled trial

D. Richards, J. Miles, L. Godfrey, 2004, BMJ : British Medical Journal.

Introducing nurse telephone triage into primary care.

D. Richards, J. Tawfik, 2000, Nursing standard (Royal College of Nursing (Great Britain) : 1987).

Nurse telephone triage for same day appointments in general practice: multiple interrupted time series trial of effect on workload and costs

Daphne Russell, D. Russell, Gerald Richardson, 2002, BMJ : British Medical Journal.

Quality monitoring of nurse telephone triage: pilot study.

David A Richards, D. Richards, P. Heywood, 2004, Journal of advanced nursing.

Survey of the impact of nurse telephone triage on general practitioner activity.

David A Richards, Joan Meakins, Lesley Godfrey, 2004, The British journal of general practice : the journal of the Royal College of General Practitioners.