Rosita Meitha Suryani

INTEGRATING KANSEI ENGINEERING AND CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE SERVICE QUALITY: A CASE STUDY AT SHOPPING MALL IN SURABAYA

Markus Hartono, Rosita Meitha Suryani, Grandy Ongkowijoyo, 2013 .

Integrasi Kansei Engineering dan Customer Relationship Management untuk Meningkatkan Kepuasan dan Loyalitas Konsumen di Industri Jasa Restauran

Markus Hartono, Rosita Meitha Suryani, Andrew Octavianus Winardi, 2013 .