Ryan W. Buell

发表

Learning or Playing? The Effect of Gamified Training on Performance

Ryan W. Buell, Wei Cai, Tatiana Sandino, 2019, SSRN Electronic Journal.

Surfacing the Submerged State with Operational Transparency in Government Services

Michael I. Norton, Ryan W. Buell, 2014 .

Lifting the Veil: The Benefits of Cost Transparency

Ryan W. Buell, Leslie K. John, Bhavya Mohan, 2020, Mark. Sci..

Last Place Aversion in Queues

Ryan W. Buell, 2020 .

Photo Feedback on 311

Michael I. Norton, Katherine Gan, David Yokum, 2017 .

The Labor Illusion: How Operational Transparency Increases Perceived Value

Michael I. Norton, Ryan W. Buell, M. Norton, 2011, Manag. Sci..

Creating Reciprocal Value Through Operational Transparency

Chia-Jung Tsay, Ryan W. Buell, Tami Kim, 2015, Manag. Sci..

Last Place Aversion in Queues

Ryan W. Buell, 2020, Manag. Sci..

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Frances X. Frei, Ryan W. Buell, Dennis Campbell, 2021, Manag. Sci..

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

Michael I. Norton, Ryan W. Buell, Ethan Porter, 2021, Manuf. Serv. Oper. Manag..

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

Basak Kalkanci, Ryan W. Buell, 2021, Manag. Sci..

Improving Customer Compatibility with Operational Transparency

Ryan W. Buell, Moon-Sung Choi, 2019, SSRN Electronic Journal.

How Do Customers Respond to Increased Service Quality Competition?

Ryan W. Buell, F. Frei, D. Campbell, 2016 .

Are Self‐Service Customers Satisfied or Stuck?

Ryan W. Buell, F. Frei, D. Campbell, 2010 .

Lifting the Veil: The Benefits of Cost Transparency

Ryan W. Buell, L. John, Bhavya Mohan, 2016, Mark. Sci..

Service operations: what’s next?

Michael J. Dixon, Joy M. Field, Madeleine E. Pullman, 2018 .

"Last-Place Aversion": Evidence and Redistributive Implications

Ryan W. Buell, M. Norton, Taly Reich, 2011 .

Cooks Make Tastier Food When They Can See Their Customers

Chia-Jung Tsay, Ryan W. Buell, Tami Kim, 2014 .

Service operations: what have we learned?

Aleda V. Roth, Michael J. Dixon, Joy M. Field, 2018 .

Think Customers Hate Waiting? Not So Fast...

Michael I. Norton, Ryan W. Buell, M. Norton, 2011 .

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

Ryan W. Buell, Basak Kalkanci, 2019, Manag. Sci..

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

Ryan W. Buell, M. Norton, Ethan Porter, 2018, Manuf. Serv. Oper. Manag..

Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures

Ryan W. Buell, B. Hall, A. Brooks, 2019, Journal of experimental psychology. General.

Experimental Evidence of Pooling Outcomes Under Information Asymmetry

Ryan W. Buell, W. Schmidt, 2015 .

Relative Performance Transparency: Effects on Sustainable Choices

Ryan W. Buell, Yanchong Zheng, S. Mariadassou, 2019, SSRN Electronic Journal.

Mitigating the Negative Effects of Customer Anxiety through Access to Human Contact

Ryan W. Buell, Michelle A. Shell, 2019, SSRN Electronic Journal.

Can Shared Service Delivery Increase Customer Engagement? A Study of Shared Medical Appointments

Ryan W. Buell, Kamalini Ramdas, Nazli Sonmez, 2020, SSRN Electronic Journal.

Shared Medical Appointments in Glaucoma Management at a Tertiary Care Eye Hospital - A Randomized Trial

Ryan W. Buell, Kamalini Ramdas, R. Venkatesh, 2017 .

Improving Customer Compatibility with Tradeoff Transparency

Ryan W. Buell, Moon-Sung Choi, 2021 .

How Do Customers Respond to Increased Service Quality Competition?

Ryan W. Buell, F. Frei, D. Campbell, 2016, Manuf. Serv. Oper. Manag..

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

Ryan W. Buell, F. Frei, D. Campbell, 2020, Manag. Sci..

Multi-location Workers in Multinational Firms? Tradeoffs in Contextual Specialization of Employees and Organizational Outcomes

Ryan W. Buell, Hise O. Gibson, P. Choudhury, 2021 .

Mitigating Envy: Why Successful Individuals Should Reveal Their Failures

Ryan W. Buell, B. Hall, A. Brooks, 2014 .

Evidence from the first Shared Medical Appointments (SMAs) randomised controlled trial in India: SMAs increase the satisfaction, knowledge, and medication compliance of patients with glaucoma

Ryan W. Buell, Kamalini Ramdas, R. Venkatesh, 2023, PLOS global public health.

Creating Reciprocal Value Through Operational Transparency

Ryan W. Buell, Chia-Jung Tsay, Tami Kim, 2015, Manag. Sci..

Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements

Ryan W. Buell, W. Schmidt, 2014 .

Experimental Evidence of Pooling Outcomes Under Information Asymmetry

Ryan W. Buell, W. Schmidt, 2015, Manag. Sci..